UBIK Status - Incident history https://status.ubikvoip.com UBIK Thu, 28 May 2026 17:13:36 +0000 Incoming call issues for some customers Type: Incident Duration: 5 hours and 41 minutes Affected Components: Appels entrants - Inbound calling May 28, 22:54:41 GMT+0 - Resolved - Hi, The problem is officially resolved. Regards May 28, 17:13:36 GMT+0 - Investigating - Hi, A major Canadian provider is currently experiencing an outage, which could cause incoming call problems for some customers. An estimated resolution time is not yet available. We are sorry for this inconvenience. May 28, 17:59:02 GMT+0 - Identified - Good morning, We have been informed that a major power outage is the source of the problem. No resolution time is currently available. Regards May 28, 18:09:08 GMT+0 - Monitoring - Good morning, We are seeing a return to normal for incoming calls. We are still awaiting official confirmation of the issue being resolved and are continuing to monitor the network status. Regards Type: Incident

Duration: 5 hours and 41 minutes

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>22:54:41</var> GMT+0</small><br><strong>Resolved</strong> - Hi, The problem is officially resolved. Regards.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>17:13:36</var> GMT+0</small><br><strong>Investigating</strong> - Hi, A major Canadian provider is currently experiencing an outage, which could cause incoming call problems for some customers. An estimated resolution time is not yet available. We are sorry for this inconvenience..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>17:59:02</var> GMT+0</small><br><strong>Identified</strong> - Good morning, We have been informed that a major power outage is the source of the problem. No resolution time is currently available. Regards.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>18:09:08</var> GMT+0</small><br><strong>Monitoring</strong> - Good morning, We are seeing a return to normal for incoming calls. We are still awaiting official confirmation of the issue being resolved and are continuing to monitor the network status. Regards.</p> ]]> Thu, 28 May 2026 17:13:36 +0000 https://status.ubikvoip.com/incident/cmppr58bu01j7qvn8fbzd6clm https://status.ubikvoip.com/incident/cmppr58bu01j7qvn8fbzd6clm UBIK - Problème de latence et de coupure Type: Incident Duration: 2 days and 33 minutes Affected Components: Appels entrants - Inbound calling, Appels sortants - Outbound calling Mar 3, 14:43:09 GMT+0 - Investigating - Bonjour à vous, il y a présentement des coupures et de la latence au niveau des appels entrants et sortants. Nous sommes en train de vérifier la source du problème, on vous revient dès que possible. Mar 3, 15:16:37 GMT+0 - Identified - Le problème est désormais atténué. L’origine de l'incident semble être liée à un fournisseur internet ; nous sommes en attente de confirmation officielle. Mar 5, 15:16:37 GMT+0 - Resolved - Le problème est maintenant résolu Mar 3, 16:44:47 GMT+0 - Monitoring - We are seeing a return to normal. We are still working with our suppliers to reach a final resolution. Type: Incident

Duration: 2 days and 33 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>14:43:09</var> GMT+0</small><br><strong>Investigating</strong> - Bonjour à vous, il y a présentement des coupures et de la latence au niveau des appels entrants et sortants. Nous sommes en train de vérifier la source du problème, on vous revient dès que possible. .</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>15:16:37</var> GMT+0</small><br><strong>Identified</strong> - Le problème est désormais atténué. L’origine de l'incident semble être liée à un fournisseur internet ; nous sommes en attente de confirmation officielle..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:16:37</var> GMT+0</small><br><strong>Resolved</strong> - Le problème est maintenant résolu.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:44:47</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing a return to normal. We are still working with our suppliers to reach a final resolution..</p> ]]> Tue, 3 Mar 2026 14:43:09 +0000 https://status.ubikvoip.com/incident/cmmapwhes0cgk4gg2t1rv4w9f https://status.ubikvoip.com/incident/cmmapwhes0cgk4gg2t1rv4w9f Problème sur un équipement - UBIK Type: Incident Duration: 1 hour and 2 minutes Affected Components: Appels sortants - Outbound calling Jun 12, 13:33:50 GMT+0 - Resolved - Le problème est maintenant résolu! La maintenance sur le lien d'alimentation de courant a provoqué l'arrêt d'un de nos services. Veuillez nous contacter au besoin. Merci. Jun 12, 12:31:40 GMT+0 - Identified - Un problème sur un de nos équipements affecte une certaine partie de notre clientèle. On travaille actuellement sur le problème, on vous tient au courant dès que possible. Désolé de cet inconvénient. Merci. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>13:33:50</var> GMT+0</small><br><strong>Resolved</strong> - Le problème est maintenant résolu! La maintenance sur le lien d'alimentation de courant a provoqué l'arrêt d'un de nos services. Veuillez nous contacter au besoin. Merci. .</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>12:31:40</var> GMT+0</small><br><strong>Identified</strong> - Un problème sur un de nos équipements affecte une certaine partie de notre clientèle. On travaille actuellement sur le problème, on vous tient au courant dès que possible. Désolé de cet inconvénient. Merci. .</p> ]]> Thu, 12 Jun 2025 12:31:40 +0000 https://status.ubikvoip.com/incident/cmbtcyhov00027db18wfy7ks4 https://status.ubikvoip.com/incident/cmbtcyhov00027db18wfy7ks4 Internet provider Bell in trouble. Type: Incident Duration: 1 hour and 2 minutes May 21, 13:38:55 GMT+0 - Identified - Bell is currently experiencing issues that may affect its IP telephony. This problem is beyond our control. Thank you. May 21, 14:40:38 GMT+0 - Resolved - Internet is back at Bell! Type: Incident

Duration: 1 hour and 2 minutes

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>13:38:55</var> GMT+0</small><br><strong>Identified</strong> - Bell is currently experiencing issues that may affect its IP telephony. This problem is beyond our control. Thank you..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>14:40:38</var> GMT+0</small><br><strong>Resolved</strong> - Internet is back at Bell!.</p> ]]> Wed, 21 May 2025 13:38:55 +0000 https://status.ubikvoip.com/incident/cmaxzo90t005bqwvwepiv0cyj https://status.ubikvoip.com/incident/cmaxzo90t005bqwvwepiv0cyj Maintenance Notice: January 21, 2024 at 9:30 p.m. EDT Type: Maintenance Duration: 1 hour and 1 minute Affected Components: Appels sortants - Outbound calling, Appels entrants - Inbound calling, Portail d'administration - Admin portal, Queues - Call queues Jan 22, 02:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 22, 02:30:00 GMT+0 - Identified - Hello, UBIK will be performing maintenance on network equipment on Sunday, January 21, 2024, between 9:30 PM EDT and 10:30 PM EDT. IP telephony services will be unavailable during this period. Feel free to contact us at support@ubikvoip.com if this timeframe causes any issues for you. Thank you. Jan 22, 03:31:14 GMT+0 - Completed - The equipment update is now completed, and traffic has returned to normal. We also took advantage of the maintenance to restore the primary link following the outage on January 17, 2024. If you encounter any issues with your devices tomorrow morning, you can try restarting them. For any questions, you can contact our technical support at the address support@ubikvoip.com. Thank you. Type: Maintenance

Duration: 1 hour and 1 minute

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>02:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - Hello, UBIK will be performing maintenance on network equipment on Sunday, January 21, 2024, between 9:30 PM EDT and 10:30 PM EDT. IP telephony services will be unavailable during this period. Feel free to contact us at support@ubikvoip.com if this timeframe causes any issues for you. Thank you..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>03:31:14</var> GMT+0</small><br><strong>Completed</strong> - The equipment update is now completed, and traffic has returned to normal. We also took advantage of the maintenance to restore the primary link following the outage on January 17, 2024. If you encounter any issues with your devices tomorrow morning, you can try restarting them. For any questions, you can contact our technical support at the address support@ubikvoip.com. Thank you..</p> ]]> Mon, 22 Jan 2024 02:30:00 +0000 https://status.ubikvoip.com/maintenance/clrfdlco822932b6n4uayqtvrs https://status.ubikvoip.com/maintenance/clrfdlco822932b6n4uayqtvrs UBIK: Problem with main internet link Type: Incident Duration: 4 days, 15 hours and 26 minutes Affected Components: Appels sortants - Outbound calling, Appels entrants - Inbound calling, Portail d'administration - Admin portal Jan 22, 03:32:48 GMT+0 - Resolved - The main link is back in operation. Jan 17, 13:28:21 GMT+0 - Monitoring - The problem is solved. We are currently on the backup internet link. We continue to monitor the situation. Thank you for your patience. The problem has been solved. We are currently on the backup internet link. We will continue to monitor the situation. Thank you for your patience. Jan 17, 12:37:46 GMT+0 - Identified - We currently have a troubled internet link. A technician is on site, the problem should be resolved within the next hour. We currently have a troubled internet link. A technician is on site, and the problem should be solved within the next hour. Jan 17, 12:06:19 GMT+0 - Investigating - Hello, We are experiencing an issue with our main Internet link. We are in contact with our provider to identify the problem. We are trying to redirect the traffic to the secondary link. Type: Incident

Duration: 4 days, 15 hours and 26 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>03:32:48</var> GMT+0</small><br><strong>Resolved</strong> - The main link is back in operation. .</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>13:28:21</var> GMT+0</small><br><strong>Monitoring</strong> - The problem is solved. We are currently on the backup internet link. We continue to monitor the situation. Thank you for your patience. The problem has been solved. We are currently on the backup internet link. We will continue to monitor the situation. Thank you for your patience..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>12:37:46</var> GMT+0</small><br><strong>Identified</strong> - We currently have a troubled internet link. A technician is on site, the problem should be resolved within the next hour. We currently have a troubled internet link. A technician is on site, and the problem should be solved within the next hour..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>12:06:19</var> GMT+0</small><br><strong>Investigating</strong> - Hello, We are experiencing an issue with our main Internet link. We are in contact with our provider to identify the problem. We are trying to redirect the traffic to the secondary link. .</p> ]]> Wed, 17 Jan 2024 12:06:19 +0000 https://status.ubikvoip.com/incident/clrhqlscl40202bjmy4kbkaazo https://status.ubikvoip.com/incident/clrhqlscl40202bjmy4kbkaazo UBIK: Electrical problem in main server room Type: Incident Duration: 4 hours and 36 minutes Affected Components: Appels sortants - Outbound calling, Appels entrants - Inbound calling, Portail d'administration - Admin portal, Queues - Call queues Dec 3, 21:31:28 GMT+0 - Investigating - Hi, We are observing an electrical issue in our main server room. A technician is on the way to make the necessary repairs. Sorry for inconvenience. Dec 3, 22:15:13 GMT+0 - Monitoring - Good morning, The problematic electrical circuit has been temporarily diverted while the repair is completed by our data center. All services should now be up and running. THANKS Dec 4, 02:07:12 GMT+0 - Resolved - All electrical circuits are now repaired and all services are back to normal. Sorry for the inconvenience. If you have any questions, do not hesitate to write to us at support@ubikvoip.com. Regards Type: Incident

Duration: 4 hours and 36 minutes

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>21:31:28</var> GMT+0</small><br><strong>Investigating</strong> - Hi, We are observing an electrical issue in our main server room. A technician is on the way to make the necessary repairs. Sorry for inconvenience..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>22:15:13</var> GMT+0</small><br><strong>Monitoring</strong> - Good morning, The problematic electrical circuit has been temporarily diverted while the repair is completed by our data center. All services should now be up and running. THANKS.</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>02:07:12</var> GMT+0</small><br><strong>Resolved</strong> - All electrical circuits are now repaired and all services are back to normal. Sorry for the inconvenience. If you have any questions, do not hesitate to write to us at support@ubikvoip.com. Regards.</p> ]]> Sun, 3 Dec 2023 21:31:28 +0000 https://status.ubikvoip.com/incident/clppzz7sh230387bgooek88me68 https://status.ubikvoip.com/incident/clppzz7sh230387bgooek88me68 Partial problem with routing of incoming calls Type: Incident Duration: 1 day, 2 hours and 9 minutes Affected Components: Appels entrants - Inbound calling Oct 28, 17:00:14 GMT+0 - Investigating - We are still waiting for a return from the downstream carrier. We will keep you informed as soon as the cause is identified. Oct 29, 17:42:55 GMT+0 - Resolved - No issues have been raised in approximately 24 hours. We will therefore close this incident. Oct 28, 18:04:24 GMT+0 - Monitoring - We have confirmation that the problem is now resolved and we are seeing a return to normal services. We continue to monitor closely. Sorry again for the inconvenience. Oct 28, 15:34:16 GMT+0 - Investigating - Hi, A problem with the routing of incoming calls is currently affecting some of our customers. We are working with our supplier to identify the source of the problem. We will keep you informed as soon as possible. Sorry for inconvenience Type: Incident

Duration: 1 day, 2 hours and 9 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>17:00:14</var> GMT+0</small><br><strong>Investigating</strong> - We are still waiting for a return from the downstream carrier. We will keep you informed as soon as the cause is identified..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:42:55</var> GMT+0</small><br><strong>Resolved</strong> - No issues have been raised in approximately 24 hours. We will therefore close this incident..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>18:04:24</var> GMT+0</small><br><strong>Monitoring</strong> - We have confirmation that the problem is now resolved and we are seeing a return to normal services. We continue to monitor closely. Sorry again for the inconvenience..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>15:34:16</var> GMT+0</small><br><strong>Investigating</strong> - Hi, A problem with the routing of incoming calls is currently affecting some of our customers. We are working with our supplier to identify the source of the problem. We will keep you informed as soon as possible. Sorry for inconvenience.</p> ]]> Sat, 28 Oct 2023 15:34:16 +0000 https://status.ubikvoip.com/incident/cloa7d7c190408b7ol0ez2c4w2 https://status.ubikvoip.com/incident/cloa7d7c190408b7ol0ez2c4w2 Maintenance Notice: October 11th, 2023 at 10:00 p.m. EST Type: Maintenance Duration: 34 minutes Affected Components: Appels sortants - Outbound calling, Appels entrants - Inbound calling Oct 12, 02:00:00 GMT+0 - Identified - Hi, Our 911 service provider will update its infrastructure and asked us to make configuration changes before October 23rd 2023. In order to perform the migration, UBIK will need to restart services where your IP phones are registered (SIP proxy). You will therefore be unable to make outgoing calls or receive calls on your IP phones. Voicemail and call forwarding will remain functional. The service outage should last just 1 minute, but if the integration tests are inconclusive, we will have to revert to the old configuration. So we have provided a 30 minute window where your phones may be inaccessible. Do not hesitate to contact us at support@ubikvoip.com if this period causes you any problems. Regards Oct 12, 02:33:43 GMT+0 - Completed - Maintenance is now complete. If you ever have a problem with a phone, you can try restarting it. If the problem persists, you can contact us at support@ubikvoip.com. Regards Oct 4, 16:24:30 GMT+0 - Identified - Due to factors beyond our control, maintenance has been moved to October 11, 2023. Thank you for your understanding Oct 12, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 34 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi, Our 911 service provider will update its infrastructure and asked us to make configuration changes before October 23rd 2023. In order to perform the migration, UBIK will need to restart services where your IP phones are registered (SIP proxy). You will therefore be unable to make outgoing calls or receive calls on your IP phones. Voicemail and call forwarding will remain functional. The service outage should last just 1 minute, but if the integration tests are inconclusive, we will have to revert to the old configuration. So we have provided a 30 minute window where your phones may be inaccessible. Do not hesitate to contact us at support@ubikvoip.com if this period causes you any problems. Regards.</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>02:33:43</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now complete. If you ever have a problem with a phone, you can try restarting it. If the problem persists, you can contact us at support@ubikvoip.com. Regards.</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>16:24:30</var> GMT+0</small><br><strong>Identified</strong> - Due to factors beyond our control, maintenance has been moved to October 11, 2023. Thank you for your understanding.</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 12 Oct 2023 02:00:00 +0000 https://status.ubikvoip.com/maintenance/cln50vtsf81913lmonnoq89ula https://status.ubikvoip.com/maintenance/cln50vtsf81913lmonnoq89ula Outgoing call routing problem Type: Incident Duration: 8 hours and 40 minutes Affected Components: Appels sortants - Outbound calling Aug 7, 19:36:26 GMT+0 - Identified - Our partner informs us that they have identified the source of the problem and are working on a resolution. We still don't have a resolution time yet, but we're confident the issue will be resolved shortly. Aug 7, 19:01:07 GMT+0 - Investigating - Our main line provider is aware of the issue and is investigating on their end. We have deployed a backup solution, but the capacity may not be sufficient to support the current call volume. A request has been sent to increase it. We'll let you know as soon as we have more details. Sorry for inconvenience Aug 8, 03:18:52 GMT+0 - Resolved - We have not observed any problems since the last intervention. We therefore consider the issue resolved. Do not hesitate to write to support@ubikvoip.com if you observe other problems. Aug 7, 19:50:29 GMT+0 - Monitoring - The problem has been fixed by our provider and we are seeing a return to normal outgoing call services. We continue to monitor. Sorry again for the inconvenience. Aug 7, 18:38:43 GMT+0 - Investigating - Good morning, We have noticed outbound call routing issues for some customers on most numbers. We are in communication with the carrier in trouble to identify the cause of the problem. We will let you know as soon as we have an update. sorry for inconvenience Type: Incident

Duration: 8 hours and 40 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>19:36:26</var> GMT+0</small><br><strong>Identified</strong> - Our partner informs us that they have identified the source of the problem and are working on a resolution. We still don't have a resolution time yet, but we're confident the issue will be resolved shortly..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>19:01:07</var> GMT+0</small><br><strong>Investigating</strong> - Our main line provider is aware of the issue and is investigating on their end. We have deployed a backup solution, but the capacity may not be sufficient to support the current call volume. A request has been sent to increase it. We'll let you know as soon as we have more details. Sorry for inconvenience.</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>03:18:52</var> GMT+0</small><br><strong>Resolved</strong> - We have not observed any problems since the last intervention. We therefore consider the issue resolved. Do not hesitate to write to support@ubikvoip.com if you observe other problems..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>19:50:29</var> GMT+0</small><br><strong>Monitoring</strong> - The problem has been fixed by our provider and we are seeing a return to normal outgoing call services. We continue to monitor. Sorry again for the inconvenience..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>18:38:43</var> GMT+0</small><br><strong>Investigating</strong> - Good morning, We have noticed outbound call routing issues for some customers on most numbers. We are in communication with the carrier in trouble to identify the cause of the problem. We will let you know as soon as we have an update. sorry for inconvenience.</p> ]]> Mon, 7 Aug 2023 18:38:43 +0000 https://status.ubikvoip.com/incident/cll17ujfy64723b5n1ogyfackp https://status.ubikvoip.com/incident/cll17ujfy64723b5n1ogyfackp Incoming call routing problem Type: Incident Duration: 21 hours and 53 minutes Affected Components: Appels entrants - Inbound calling Feb 16, 18:57:20 GMT+0 - Investigating - Hi, We have noticed incoming call routing issues for some customers on most toll-free numbers and some local numbers. We are in communication with the carrier in trouble to identify the cause of the problem. We will let you know as soon as we have an update. Sorry for the inconvenience Feb 16, 19:13:23 GMT+0 - Investigating - The carrier in trouble has confirmed that the problem is known and that a team has been deployed to resolve the problem as quickly as possible. We do not have a estimated resolution time for now. Feb 16, 22:04:53 GMT+0 - Monitoring - The carrier has confirmed the establishment of a bypass route. We are observing services returning to normal. We will continue to monitor the situation closely. Thank you for your patience Feb 16, 20:35:32 GMT+0 - Identified - The troubled carrier has identified a fiber cut that is causing incoming call issues in Ontario and Quebec. A team is currently working on an alternate route to mitigate the issue pending repair of the fiber. We still don't have an estimated resolution time. Feb 17, 16:49:54 GMT+0 - Resolved - No issues have been observed since the last update. We will therefore close this incident. Do not hesitate to write to support@ubikvoip.com if you have any problems. Type: Incident

Duration: 21 hours and 53 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>18:57:20</var> GMT+0</small><br><strong>Investigating</strong> - Hi, We have noticed incoming call routing issues for some customers on most toll-free numbers and some local numbers. We are in communication with the carrier in trouble to identify the cause of the problem. We will let you know as soon as we have an update. Sorry for the inconvenience.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>19:13:23</var> GMT+0</small><br><strong>Investigating</strong> - The carrier in trouble has confirmed that the problem is known and that a team has been deployed to resolve the problem as quickly as possible. We do not have a estimated resolution time for now..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>22:04:53</var> GMT+0</small><br><strong>Monitoring</strong> - The carrier has confirmed the establishment of a bypass route. We are observing services returning to normal. We will continue to monitor the situation closely. Thank you for your patience.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>20:35:32</var> GMT+0</small><br><strong>Identified</strong> - The troubled carrier has identified a fiber cut that is causing incoming call issues in Ontario and Quebec. A team is currently working on an alternate route to mitigate the issue pending repair of the fiber. We still don't have an estimated resolution time..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>16:49:54</var> GMT+0</small><br><strong>Resolved</strong> - No issues have been observed since the last update. We will therefore close this incident. Do not hesitate to write to support@ubikvoip.com if you have any problems..</p> ]]> Thu, 16 Feb 2023 18:57:20 +0000 https://status.ubikvoip.com/incident/cle7grz1h63975gnmxaft0bv9z https://status.ubikvoip.com/incident/cle7grz1h63975gnmxaft0bv9z Network connectivity problem Type: Incident Duration: 5 hours and 30 minutes Affected Components: Queues - Call queues, Portail d'administration - Admin portal, Appels entrants - Inbound calling, Appels sortants - Outbound calling May 5, 13:00:28 GMT+0 - Identified - The problem has been identified, a network device is currently down. One of our technicians is on the way to fix the situation. We can activate a call forwarding from your company number to an external number (cellphone or external phone number). If you are interested, you can write to us directly at our technical support: **support@ubikvoip.com** We keep you informed for next updates. Thank you! May 5, 13:32:48 GMT+0 - Monitoring - The problem will probably be solved this afternoon. Sorry again for this inconvenience. Thank you for your understanding. May 5, 16:43:19 GMT+0 - Resolved - The router has been replaced and the system is now working. We will be removing call forwarding for those who have contacted us. Another email will be sent to give a more detailed explanation. Thank you. May 5, 11:13:29 GMT+0 - Investigating - We are currently investigating a network connectivity issue with our main provider. Updates will be sent to you as soon as we have more information. Thank you for your understanding. Type: Incident

Duration: 5 hours and 30 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>13:00:28</var> GMT+0</small><br><strong>Identified</strong> - The problem has been identified, a network device is currently down. One of our technicians is on the way to fix the situation. We can activate a call forwarding from your company number to an external number (cellphone or external phone number). If you are interested, you can write to us directly at our technical support: **support@ubikvoip.com** We keep you informed for next updates. Thank you!.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>13:32:48</var> GMT+0</small><br><strong>Monitoring</strong> - The problem will probably be solved this afternoon. Sorry again for this inconvenience. Thank you for your understanding..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>16:43:19</var> GMT+0</small><br><strong>Resolved</strong> - The router has been replaced and the system is now working. We will be removing call forwarding for those who have contacted us. Another email will be sent to give a more detailed explanation. Thank you..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:13:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a network connectivity issue with our main provider. Updates will be sent to you as soon as we have more information. Thank you for your understanding..</p> ]]> Thu, 5 May 2022 11:13:29 +0000 https://status.ubikvoip.com/incident/cl2swtyw667463inn6flyf067w https://status.ubikvoip.com/incident/cl2swtyw667463inn6flyf067w Maintenance notification : April 20th, 2022 at 8pm EST Type: Maintenance Duration: 2 hours and 10 minutes Affected Components: Queues - Call queues, Appels sortants - Outbound calling, Portail d'administration - Admin portal Apr 21, 00:00:00 GMT+0 - Identified - Hello, UBIK will perform maintenance on network equipment on Wednesday April 20, 2022 between 8:00 p.m. ET and 9:30 p.m. ET. Your IP phones may lose connection for approximately 15 minutes during this time. The administration portal will also be inaccessible. Incoming calls to voicemail and transfers to cellular will not be impacted. Do not hesitate to communicate with us at support@ubikvoip.com if this period is causing you problems. Thank you Apr 21, 02:09:35 GMT+0 - Completed - Maintenance is now complete and all components have been tested. Do not hesitate to write to support@ubikvoip.com if you experience any problems. Thank you Apr 21, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours and 10 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello, UBIK will perform maintenance on network equipment on Wednesday April 20, 2022 between 8:00 p.m. ET and 9:30 p.m. ET. Your IP phones may lose connection for approximately 15 minutes during this time. The administration portal will also be inaccessible. Incoming calls to voicemail and transfers to cellular will not be impacted. Do not hesitate to communicate with us at support@ubikvoip.com if this period is causing you problems. Thank you.</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>02:09:35</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now complete and all components have been tested. Do not hesitate to write to support@ubikvoip.com if you experience any problems. Thank you.</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 21 Apr 2022 00:00:00 +0000 https://status.ubikvoip.com/maintenance/cl1pdd5en166300ftnc53fqorzg https://status.ubikvoip.com/maintenance/cl1pdd5en166300ftnc53fqorzg Intermittent incoming calls problem Type: Incident Duration: 16 days, 7 hours and 41 minutes Affected Components: Appels entrants - Inbound calling Apr 25, 15:55:37 GMT+0 - Monitoring - We are seeing a return of incoming calls. We are still awaiting the return of our supplier. Apr 25, 15:44:40 GMT+0 - Investigating - We are currently verifying a partial issue with incoming calls. The supplier in trouble has been notified and we are awaiting a response. Apr 29, 20:07:40 GMT+0 - Resolved - We just resolved the issue! Apr 13, 12:27:09 GMT+0 - Investigating - There are currently issues with incoming calls. (Calls busy, voice lag) We are currently investigating this incident. Thanks. Apr 13, 14:27:45 GMT+0 - Monitoring - The problem has been identified at a Canadian supplier. Incoming calls seem to come back quietly. We'll let you know when the issue is resolved. Type: Incident

Duration: 16 days, 7 hours and 41 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>15:55:37</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing a return of incoming calls. We are still awaiting the return of our supplier..</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>15:44:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently verifying a partial issue with incoming calls. The supplier in trouble has been notified and we are awaiting a response..</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>20:07:40</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>12:27:09</var> GMT+0</small><br><strong>Investigating</strong> - There are currently issues with incoming calls. (Calls busy, voice lag) We are currently investigating this incident. Thanks..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>14:27:45</var> GMT+0</small><br><strong>Monitoring</strong> - The problem has been identified at a Canadian supplier. Incoming calls seem to come back quietly. We'll let you know when the issue is resolved..</p> ]]> Wed, 13 Apr 2022 12:27:09 +0000 https://status.ubikvoip.com/incident/cl1xjryl1429652dqoikievl2il https://status.ubikvoip.com/incident/cl1xjryl1429652dqoikievl2il Problème intermittent appels entrants Type: Incident Duration: 2 days, 5 hours and 6 minutes Affected Components: Appels entrants - Inbound calling Nov 15, 22:30:49 GMT+0 - Identified - Le problème de réseau du transporteur canadien est toujours présent. Nous avons la confirmation qu'un équipe travaille activement sur le problème et nous attendons une résolution sous peu. Merci de votre patience. --- The Canadian carrier's network issue is still present. We have confirmation that a team is actively working on the problem and we expect a resolution shortly. Thank you for your patience. Nov 16, 06:40:48 GMT+0 - Monitoring - Nous observons un retour à la normale du trafic provenant du transporteur en problème. Nous attendons la confirmation et nous continuons à surveiller la situation. Des mises à jour vous seront fournies dès que possible. --- We are seeing a return to normal traffic from the problem carrier. We are awaiting confirmation and will continue to monitor the situation. Updates will be provided as soon as possible. Nov 16, 15:16:02 GMT+0 - Investigating - Nous observons un autre transporteur canadien en trouble causé par une panne majeure des services Internet au Canada. Des mises à jour vous seront fournies dès que possible. --- We are observing another Canadian carrier in disruption due to a major Internet service outage in Canada. Updates will be provided as soon as possible. Nov 16, 18:09:36 GMT+0 - Identified - Nous observons toujours un retour progressif des services et notre fournisseur maintient sont objectif de restauration complète à 14h00 heure de l'est. Des pannes Internet majeures continuent de toucher le Canada, mais la plupart des services on été redirigés pour réduire l'impact sur les appels. Des mises à jour suivront dès que possible. Merci de votre patience. --- We are still seeing a gradual return of service and our provider is maintaining its goal of full restoration by 2:00 pm Eastern time. Major Internet outages continue to affect Canada, but most services have been redirected to reduce the impact on calls. Updates will follow as soon as possible. Thank you for your patience. Nov 16, 20:09:11 GMT+0 - Monitoring - Nous avons observé que le transporteur en trouble a déployé un service de pare-feu externe vers 14h45. Nous pouvons donc confirmer qu'il s'agit d'une attaque DDoS. Depuis, nous observons une amélioration considérable de la qualité des services. Nous continuons à surveiller la situation de près et nous vous fournirons des mises à jour dès que possible. --- We observed that the troubled carrier deployed an external firewall service around 2:45 pm. We can therefore confirm that this was a DDoS attack. Since then, we have seen a significant improvement in service quality. We continue to monitor the situation closely and will provide updates as soon as possible. Nov 16, 22:22:36 GMT+0 - Monitoring - Nous continuons à observer un retour à la stabilité suite aux mises à jour du transporteur. Nous continuerons à surveiller ce soir et demain matin. Une résolution complète est attendue de notre fournisseur d'ici la fin de la journée demain. Merci de votre patience --- We continue to see a return to stability following the carrier updates. We will continue to monitor tonight and tomorrow morning. A full resolution is expected from our vendor by the end of the day tomorrow. Thank you for your patience Nov 15, 15:11:00 GMT+0 - Investigating - Il y a actuellement des problèmes au niveau des appels entrants dans certains secteurs. (Appels engagés, coupures) Nous travaillons sur la cause du problème, on vous tient au courant dès que possible. There are currently issues with incoming calls. (Calls busy, voice lag) We are currently investigating this incident. Nov 15, 17:36:27 GMT+0 - Identified - Le problème d'appels entrants à été identifié par rapport à un fournisseur de ligne canadien. Plusieurs équipes travail sur le problème. Je vous tiens au courant dès que possible. The problem with incoming calls has been identified with related with a Canadian provider. Several teams are working to resolve the problem. I will keep you posted as soon as possible. Nov 15, 19:10:12 GMT+0 - Monitoring - Le transporteur à fait une mise à jour de son côté et les appels entrants fonctionnent beaucoup mieux présentement. Nous allons mettre à jour la statut, lorsque ça sera réglé à 100%. Merci de votre patience! The carrier made a fix on his side and incoming calls are working much better at the moment. We will update you as soon as possible when everything will be resolved. Thank you for your patience Nov 16, 11:10:39 GMT+0 - Identified - Le problème de réseau du transporteur canadien est toujours présent. Nous avons la confirmation qu'un équipe travaille activement sur le problème et nous attendons une résolution sous peu. Merci de votre patience. --- The Canadian carrier's network issue is still present. We have confirmation that a team is actively working on the problem and we expect a resolution shortly. Thank you for your patience. Nov 16, 14:01:04 GMT+0 - Identified - Le transporteur nous informe qu'un restauration progressive des services est en cours et qu'une résolution complète est attendue à 14h aujourd'hui. Merci de votre patience --- The carrier informs us that a gradual restoration of services is underway and that a full resolution is expected at 2:00 p.m. today. Thank you for your patience Nov 17, 20:16:41 GMT+0 - Resolved - Le trafic provenant du transporteur en problème est stable depuis plus de 24 heures. Leur équipe réseau continue à travailler activement avec le service d'atténuation d'attaques DDoS. Nous estimons que le problème est résolu, mais n'hésitez pas à écrire à l'adresse support@ubikvoip.com si vous éprouvez des problèmes. Merci --- Traffic from the problematic carrier has been stable for over 24 hours. Their network team continues to actively work with the DDoS mitigation service. We believe the problem has been resolved, but please feel free to email support@ubikvoip.com if you experience any problems. Thank you Type: Incident

Duration: 2 days, 5 hours and 6 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>22:30:49</var> GMT+0</small><br><strong>Identified</strong> - Le problème de réseau du transporteur canadien est toujours présent. Nous avons la confirmation qu'un équipe travaille activement sur le problème et nous attendons une résolution sous peu. Merci de votre patience. --- The Canadian carrier's network issue is still present. We have confirmation that a team is actively working on the problem and we expect a resolution shortly. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>06:40:48</var> GMT+0</small><br><strong>Monitoring</strong> - Nous observons un retour à la normale du trafic provenant du transporteur en problème. Nous attendons la confirmation et nous continuons à surveiller la situation. Des mises à jour vous seront fournies dès que possible. --- We are seeing a return to normal traffic from the problem carrier. We are awaiting confirmation and will continue to monitor the situation. Updates will be provided as soon as possible..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>15:16:02</var> GMT+0</small><br><strong>Investigating</strong> - Nous observons un autre transporteur canadien en trouble causé par une panne majeure des services Internet au Canada. Des mises à jour vous seront fournies dès que possible. --- We are observing another Canadian carrier in disruption due to a major Internet service outage in Canada. Updates will be provided as soon as possible. .</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>18:09:36</var> GMT+0</small><br><strong>Identified</strong> - Nous observons toujours un retour progressif des services et notre fournisseur maintient sont objectif de restauration complète à 14h00 heure de l'est. Des pannes Internet majeures continuent de toucher le Canada, mais la plupart des services on été redirigés pour réduire l'impact sur les appels. Des mises à jour suivront dès que possible. Merci de votre patience. --- We are still seeing a gradual return of service and our provider is maintaining its goal of full restoration by 2:00 pm Eastern time. Major Internet outages continue to affect Canada, but most services have been redirected to reduce the impact on calls. Updates will follow as soon as possible. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>20:09:11</var> GMT+0</small><br><strong>Monitoring</strong> - Nous avons observé que le transporteur en trouble a déployé un service de pare-feu externe vers 14h45. Nous pouvons donc confirmer qu'il s'agit d'une attaque DDoS. Depuis, nous observons une amélioration considérable de la qualité des services. Nous continuons à surveiller la situation de près et nous vous fournirons des mises à jour dès que possible. --- We observed that the troubled carrier deployed an external firewall service around 2:45 pm. We can therefore confirm that this was a DDoS attack. Since then, we have seen a significant improvement in service quality. We continue to monitor the situation closely and will provide updates as soon as possible..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>22:22:36</var> GMT+0</small><br><strong>Monitoring</strong> - Nous continuons à observer un retour à la stabilité suite aux mises à jour du transporteur. Nous continuerons à surveiller ce soir et demain matin. Une résolution complète est attendue de notre fournisseur d'ici la fin de la journée demain. Merci de votre patience --- We continue to see a return to stability following the carrier updates. We will continue to monitor tonight and tomorrow morning. A full resolution is expected from our vendor by the end of the day tomorrow. Thank you for your patience.</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>15:11:00</var> GMT+0</small><br><strong>Investigating</strong> - Il y a actuellement des problèmes au niveau des appels entrants dans certains secteurs. (Appels engagés, coupures) Nous travaillons sur la cause du problème, on vous tient au courant dès que possible. There are currently issues with incoming calls. (Calls busy, voice lag) We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>17:36:27</var> GMT+0</small><br><strong>Identified</strong> - Le problème d'appels entrants à été identifié par rapport à un fournisseur de ligne canadien. Plusieurs équipes travail sur le problème. Je vous tiens au courant dès que possible. The problem with incoming calls has been identified with related with a Canadian provider. Several teams are working to resolve the problem. I will keep you posted as soon as possible..</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>19:10:12</var> GMT+0</small><br><strong>Monitoring</strong> - Le transporteur à fait une mise à jour de son côté et les appels entrants fonctionnent beaucoup mieux présentement. Nous allons mettre à jour la statut, lorsque ça sera réglé à 100%. Merci de votre patience! The carrier made a fix on his side and incoming calls are working much better at the moment. We will update you as soon as possible when everything will be resolved. Thank you for your patience.</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>11:10:39</var> GMT+0</small><br><strong>Identified</strong> - Le problème de réseau du transporteur canadien est toujours présent. Nous avons la confirmation qu'un équipe travaille activement sur le problème et nous attendons une résolution sous peu. Merci de votre patience. --- The Canadian carrier's network issue is still present. We have confirmation that a team is actively working on the problem and we expect a resolution shortly. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>14:01:04</var> GMT+0</small><br><strong>Identified</strong> - Le transporteur nous informe qu'un restauration progressive des services est en cours et qu'une résolution complète est attendue à 14h aujourd'hui. Merci de votre patience --- The carrier informs us that a gradual restoration of services is underway and that a full resolution is expected at 2:00 p.m. today. Thank you for your patience .</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>20:16:41</var> GMT+0</small><br><strong>Resolved</strong> - Le trafic provenant du transporteur en problème est stable depuis plus de 24 heures. Leur équipe réseau continue à travailler activement avec le service d'atténuation d'attaques DDoS. Nous estimons que le problème est résolu, mais n'hésitez pas à écrire à l'adresse support@ubikvoip.com si vous éprouvez des problèmes. Merci --- Traffic from the problematic carrier has been stable for over 24 hours. Their network team continues to actively work with the DDoS mitigation service. We believe the problem has been resolved, but please feel free to email support@ubikvoip.com if you experience any problems. Thank you.</p> ]]> Mon, 15 Nov 2021 15:11:00 +0000 https://status.ubikvoip.com/incident/ckw0xdt3b6047866mztv7ge3ki https://status.ubikvoip.com/incident/ckw0xdt3b6047866mztv7ge3ki Maintenance urgente proxy SIP - Urgent SIP proxy maintenance Type: Maintenance Duration: 14 minutes Affected Components: Queues - Call queues, Appels sortants - Outbound calling, Appels entrants - Inbound calling Oct 13, 03:30:00 GMT+0 - Identified - Un problème causé par la mise à jour des proxy SIP nous force à faire une maintenance urgente ce soir (2021-10-12) à 23h30 EST. Vos téléphones IP perdront la connectivité avec nos serveurs pendant maximum 30 minutes. Les appels entrants, sortants (incluant le 911) ainsi que les files d'attente ne seront plus possibles pendant cette courte période. Un courriel vous sera envoyé une fois la maintenance terminée. Pour toute question, vous pouvez nous écrire à l'adresse support@ubikvoip.com ou nous appeler au 1-855-357-1727 option 1. Merci de votre compréhension. --- A problem caused by the SIP proxy update is forcing us to perform an urgent maintenance tonight (2021-10-12) at 23:30 EST. Your IP phones will lose connectivity with our servers for up to 30 minutes. Incoming and outgoing calls (including 911) as well as queuing will not be possible during this short period. An email will be sent to you once the maintenance is completed. If you have any questions, you can write to us at support@ubikvoip.com or call us at 1-855-357-1727 option 1. Thank you for your understanding. Translated with www.DeepL.com/Translator (free version) Oct 13, 03:25:55 GMT+0 - Identified - La maintenance est maintenant en cours. --- Maintenance is now in progress. Oct 13, 03:40:21 GMT+0 - Completed - La mise à jour est maintenant complétée et nous observons un trafic normal. Si votre téléphone IP ou appareil ne fonctionne pas d'ici 5 minutes, vous pouvez le redémarrer ou communiquer à l'adresse support@ubikvoip.com. --- The update is now complete and we are observing normal traffic. If your IP phone or device does not work within 5 minutes, you can restart it or contact support@ubikvoip.com. Type: Maintenance

Duration: 14 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Identified</strong> - Un problème causé par la mise à jour des proxy SIP nous force à faire une maintenance urgente ce soir (2021-10-12) à 23h30 EST. Vos téléphones IP perdront la connectivité avec nos serveurs pendant maximum 30 minutes. Les appels entrants, sortants (incluant le 911) ainsi que les files d'attente ne seront plus possibles pendant cette courte période. Un courriel vous sera envoyé une fois la maintenance terminée. Pour toute question, vous pouvez nous écrire à l'adresse support@ubikvoip.com ou nous appeler au 1-855-357-1727 option 1. Merci de votre compréhension. --- A problem caused by the SIP proxy update is forcing us to perform an urgent maintenance tonight (2021-10-12) at 23:30 EST. Your IP phones will lose connectivity with our servers for up to 30 minutes. Incoming and outgoing calls (including 911) as well as queuing will not be possible during this short period. An email will be sent to you once the maintenance is completed. If you have any questions, you can write to us at support@ubikvoip.com or call us at 1-855-357-1727 option 1. Thank you for your understanding. Translated with www.DeepL.com/Translator (free version).</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>03:25:55</var> GMT+0</small><br><strong>Identified</strong> - La maintenance est maintenant en cours. --- Maintenance is now in progress..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>03:40:21</var> GMT+0</small><br><strong>Completed</strong> - La mise à jour est maintenant complétée et nous observons un trafic normal. Si votre téléphone IP ou appareil ne fonctionne pas d'ici 5 minutes, vous pouvez le redémarrer ou communiquer à l'adresse support@ubikvoip.com. --- The update is now complete and we are observing normal traffic. If your IP phone or device does not work within 5 minutes, you can restart it or contact support@ubikvoip.com..</p> ]]> Wed, 13 Oct 2021 03:30:00 +0000 https://status.ubikvoip.com/maintenance/ckuokbjsq11924gjo3n7r4ynk0 https://status.ubikvoip.com/maintenance/ckuokbjsq11924gjo3n7r4ynk0 Maintenance des proxys SIP - Maintenance on SIP proxies Type: Maintenance Duration: 9 minutes Affected Components: Queues - Call queues, Appels sortants - Outbound calling, Appels entrants - Inbound calling Oct 12, 01:08:36 GMT+0 - Completed - La mise à jour est maintenant complétée et nous observons un trafic normal. Si votre téléphone IP ou appareil ne fonctionne pas d'ici 5 minutes, vous pouvez le redémarrer ou communiquer à l'adresse support@ubikvoip.com. --- The update is now complete and we are observing normal traffic. If your IP phone or device does not work within 5 minutes, you can restart it or contact support@ubikvoip.com. Oct 12, 01:00:00 GMT+0 - Identified - Afin d'assurer une service de qualité nous effectuerons une maintenance préventive sur nos proxy SIP lundi le 11 octobre à partir de 21h. Vos téléphones IP perdront la connectivité avec nos serveurs pendant maximum 30 minutes. Les appels entrants, sortants (incluant le 911) ainsi que les files d'attente ne seront plus possibles pendant cette courte période. Un courriel vous sera envoyé une fois la maintenance terminée. Pour toute question, vous pouvez nous écrire à l'adresse support@ubikvoip.com ou nous appeler au 1-855-357-1727 option 1. Merci de votre compréhension. In order to ensure a quality service we will perform a preventive maintenance on our SIP proxies on Monday October 11th starting at 9pm. Your IP phones will lose connectivity with our servers for a maximum of 30 minutes. Incoming and outgoing calls (including 911) as well as queuing will not be possible during this short period. An email will be sent to you once the maintenance is completed. If you have any questions, you can email us at support@ubikvoip.com or call us at 1-855-357-1727 option 1. Thank you for your understanding. Type: Maintenance

Duration: 9 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>01:08:36</var> GMT+0</small><br><strong>Completed</strong> - La mise à jour est maintenant complétée et nous observons un trafic normal. Si votre téléphone IP ou appareil ne fonctionne pas d'ici 5 minutes, vous pouvez le redémarrer ou communiquer à l'adresse support@ubikvoip.com. --- The update is now complete and we are observing normal traffic. If your IP phone or device does not work within 5 minutes, you can restart it or contact support@ubikvoip.com..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Afin d'assurer une service de qualité nous effectuerons une maintenance préventive sur nos proxy SIP lundi le 11 octobre à partir de 21h. Vos téléphones IP perdront la connectivité avec nos serveurs pendant maximum 30 minutes. Les appels entrants, sortants (incluant le 911) ainsi que les files d'attente ne seront plus possibles pendant cette courte période. Un courriel vous sera envoyé une fois la maintenance terminée. Pour toute question, vous pouvez nous écrire à l'adresse support@ubikvoip.com ou nous appeler au 1-855-357-1727 option 1. Merci de votre compréhension. In order to ensure a quality service we will perform a preventive maintenance on our SIP proxies on Monday October 11th starting at 9pm. Your IP phones will lose connectivity with our servers for a maximum of 30 minutes. Incoming and outgoing calls (including 911) as well as queuing will not be possible during this short period. An email will be sent to you once the maintenance is completed. If you have any questions, you can email us at support@ubikvoip.com or call us at 1-855-357-1727 option 1. Thank you for your understanding..</p> ]]> Tue, 12 Oct 2021 01:00:00 +0000 https://status.ubikvoip.com/maintenance/ckuha9ph1441936pooklo42hysn https://status.ubikvoip.com/maintenance/ckuha9ph1441936pooklo42hysn Problème partiel d'appels entrants - Partial problem with incoming calls Type: Incident Duration: 18 days and 27 minutes Affected Components: Appels sortants - Outbound calling, Appels entrants - Inbound calling Sep 27, 15:34:18 GMT+0 - Investigating - Nous observons des problèmes d'acheminement d'appels entrants sur certains de nos numéros de téléphone. Nos fournisseurs de lignes sont au courant et une investigation est en cours. Des mises à jour vous seront transmises dès que possible. We are seeing incoming call routing issues on some of our phone numbers. Our line suppliers are aware and an investigation is underway. Updates will be sent to you as soon as possible. Sep 27, 21:56:21 GMT+0 - Identified - Tous les appels sortants sont maintenant acheminés par un fournisseur alternatif. La qualité des appels entrants est toujours affectée par notre fournisseur en problème. Nous avons été informés que les détails étaient retenus pour ne pas nuire aux efforts de résolution. Ils travaillent de concert avec les autorités pour régler le problème le plus rapidement possible. All outgoing calls are now routed through an alternative provider. The quality of incoming calls is always affected by our main provider. We have been advised that details are being withheld so as not to interfere with resolution efforts. They are working with the authorities to resolve the problem as quickly as possible. Sep 27, 23:50:49 GMT+0 - Monitoring - Le trafic réseau de notre fournisseur semble être de retour à la normale. Nous continuons à surveiller l'état des services. Our provider's network traffic appears to be back to normal. We continue to monitor the status of services. Sep 28, 21:26:35 GMT+0 - Identified - Bien que l'attaque sur notre fournisseur principal est toujours en cours, nous observons une grande amélioration du service des appels entrants. Nous continuons à surveiller la situation de près et notre fournisseur continue à travailler sur une restauration complète des services. Although the attack on our main provider is still ongoing, we are seeing a great improvement in the service of incoming calls. We continue to monitor the situation closely and our supplier continues to work on a full restoration of services. Sep 30, 04:01:33 GMT+0 - Monitoring - Une importante modification réseau a été déployée chez notre fournisseur de lignes principal. Le correctif devrait corriger les problèmes d'appels entrants éprouvés de façon intermittente depuis lundi. Nous travaillons en étroite collaboration avec notre fournisseur pour assurer le bon fonctionnement de la modification. A major network modification has been deployed at our main line supplier. The hotfix is expected to correct inbound call issues that have been experienced intermittently since Monday. We are working closely with our supplier to ensure that the modification works properly. Sep 30, 20:27:08 GMT+0 - Monitoring - Nous avons observé une stabilité dans notre réseau depuis la mise à jour de notre fournisseur principal hier soir. Les efforts de mitigation de l'attaque semblent avoir portés fruit. Les appels sortants sont toujours acheminés par notre fournisseur de relève et nous continuerons à surveiller activement les appels entrants tant que la situation ne sera pas 100% résolue. We have observed stability in our network since the update from our main provider last night. Attack mitigation efforts appear to have paid off. Outgoing calls are still routed through our backup provider and we will continue to actively monitor incoming calls until the situation is 100% resolved. Sep 27, 18:03:44 GMT+0 - Monitoring - Nous avons remarqué un problème au niveau des appels sortants aussi. Nous attendons toujours la résolution de notre fournisseur en trouble. En attendant, les appels sortants seront redirigés sur un fournisseur de relève. We noticed a problem with outgoing calls as well. We are still awaiting the resolution of our supplier in trouble. In the meantime, outgoing calls will be redirected to a relief provider. Sep 27, 15:38:07 GMT+0 - Identified - Un de nos fournisseurs de lignes a présentement identifié une attaque de type DDoS contre son réseau. Tous les efforts sont mis en place pour mitiger le problème. One of our line providers has currently identified a DDoS type attack against their network. Every effort is being made to mitigate the problem. Sep 27, 16:19:21 GMT+0 - Identified - Notre fournisseur continue ses efforts pour atténuer le problème et nous observons une augmentation du nombre d'appels fonctionnels. Les mises à jour vous seront envoyés dès que possible. Our provider continues to work to mitigate the problem and we are seeing an increase in the number of functional calls. Updates will be sent to you as soon as possible. Sep 27, 16:45:50 GMT+0 - Identified - Les efforts d'atténuation de notre fournisseur se poursuivent et nous observons une grande amélioration du nombre d'appels fonctionnels. Les mises à jour vous seront envoyés dès que possible. Our provider's mitigation efforts are continuing and we are seeing a great improvement in the number of functional calls. Updates will be sent to you as soon as possible. Sep 28, 14:28:40 GMT+0 - Investigating - Une nouvelle attaque est présentement en cours chez notre fournisseur de lignes principale. Les appels entrants seront impactés de façon intermittente. Notre fournisseur et les autorités mettent tous les efforts en place pour résoudre ce problème rapidement. A new attack is currently underway at our mainline provider. Incoming calls will be impacted intermittently. Our supplier and the authorities are making every effort to resolve this issue quickly. Oct 15, 16:01:38 GMT+0 - Resolved - L'état du réseau est stable depuis plusieurs jours. Nous considérons donc le problème comme résolu. --- The state of the network has been stable for several days. We therefore consider the problem solved. Type: Incident

Duration: 18 days and 27 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>15:34:18</var> GMT+0</small><br><strong>Investigating</strong> - Nous observons des problèmes d'acheminement d'appels entrants sur certains de nos numéros de téléphone. Nos fournisseurs de lignes sont au courant et une investigation est en cours. Des mises à jour vous seront transmises dès que possible. We are seeing incoming call routing issues on some of our phone numbers. Our line suppliers are aware and an investigation is underway. Updates will be sent to you as soon as possible..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>21:56:21</var> GMT+0</small><br><strong>Identified</strong> - Tous les appels sortants sont maintenant acheminés par un fournisseur alternatif. La qualité des appels entrants est toujours affectée par notre fournisseur en problème. Nous avons été informés que les détails étaient retenus pour ne pas nuire aux efforts de résolution. Ils travaillent de concert avec les autorités pour régler le problème le plus rapidement possible. All outgoing calls are now routed through an alternative provider. The quality of incoming calls is always affected by our main provider. We have been advised that details are being withheld so as not to interfere with resolution efforts. They are working with the authorities to resolve the problem as quickly as possible..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>23:50:49</var> GMT+0</small><br><strong>Monitoring</strong> - Le trafic réseau de notre fournisseur semble être de retour à la normale. Nous continuons à surveiller l'état des services. Our provider's network traffic appears to be back to normal. We continue to monitor the status of services..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>21:26:35</var> GMT+0</small><br><strong>Identified</strong> - Bien que l'attaque sur notre fournisseur principal est toujours en cours, nous observons une grande amélioration du service des appels entrants. Nous continuons à surveiller la situation de près et notre fournisseur continue à travailler sur une restauration complète des services. Although the attack on our main provider is still ongoing, we are seeing a great improvement in the service of incoming calls. We continue to monitor the situation closely and our supplier continues to work on a full restoration of services..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>04:01:33</var> GMT+0</small><br><strong>Monitoring</strong> - Une importante modification réseau a été déployée chez notre fournisseur de lignes principal. Le correctif devrait corriger les problèmes d'appels entrants éprouvés de façon intermittente depuis lundi. Nous travaillons en étroite collaboration avec notre fournisseur pour assurer le bon fonctionnement de la modification. A major network modification has been deployed at our main line supplier. The hotfix is expected to correct inbound call issues that have been experienced intermittently since Monday. We are working closely with our supplier to ensure that the modification works properly..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>20:27:08</var> GMT+0</small><br><strong>Monitoring</strong> - Nous avons observé une stabilité dans notre réseau depuis la mise à jour de notre fournisseur principal hier soir. Les efforts de mitigation de l'attaque semblent avoir portés fruit. Les appels sortants sont toujours acheminés par notre fournisseur de relève et nous continuerons à surveiller activement les appels entrants tant que la situation ne sera pas 100% résolue. We have observed stability in our network since the update from our main provider last night. Attack mitigation efforts appear to have paid off. Outgoing calls are still routed through our backup provider and we will continue to actively monitor incoming calls until the situation is 100% resolved..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>18:03:44</var> GMT+0</small><br><strong>Monitoring</strong> - Nous avons remarqué un problème au niveau des appels sortants aussi. Nous attendons toujours la résolution de notre fournisseur en trouble. En attendant, les appels sortants seront redirigés sur un fournisseur de relève. We noticed a problem with outgoing calls as well. We are still awaiting the resolution of our supplier in trouble. In the meantime, outgoing calls will be redirected to a relief provider..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>15:38:07</var> GMT+0</small><br><strong>Identified</strong> - Un de nos fournisseurs de lignes a présentement identifié une attaque de type DDoS contre son réseau. Tous les efforts sont mis en place pour mitiger le problème. One of our line providers has currently identified a DDoS type attack against their network. Every effort is being made to mitigate the problem..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>16:19:21</var> GMT+0</small><br><strong>Identified</strong> - Notre fournisseur continue ses efforts pour atténuer le problème et nous observons une augmentation du nombre d'appels fonctionnels. Les mises à jour vous seront envoyés dès que possible. Our provider continues to work to mitigate the problem and we are seeing an increase in the number of functional calls. Updates will be sent to you as soon as possible..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>16:45:50</var> GMT+0</small><br><strong>Identified</strong> - Les efforts d'atténuation de notre fournisseur se poursuivent et nous observons une grande amélioration du nombre d'appels fonctionnels. Les mises à jour vous seront envoyés dès que possible. Our provider's mitigation efforts are continuing and we are seeing a great improvement in the number of functional calls. Updates will be sent to you as soon as possible. .</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>14:28:40</var> GMT+0</small><br><strong>Investigating</strong> - Une nouvelle attaque est présentement en cours chez notre fournisseur de lignes principale. Les appels entrants seront impactés de façon intermittente. Notre fournisseur et les autorités mettent tous les efforts en place pour résoudre ce problème rapidement. A new attack is currently underway at our mainline provider. Incoming calls will be impacted intermittently. Our supplier and the authorities are making every effort to resolve this issue quickly..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>16:01:38</var> GMT+0</small><br><strong>Resolved</strong> - L'état du réseau est stable depuis plusieurs jours. Nous considérons donc le problème comme résolu. --- The state of the network has been stable for several days. We therefore consider the problem solved..</p> ]]> Mon, 27 Sep 2021 15:34:18 +0000 https://status.ubikvoip.com/incident/cku2tcjav495582tlo9070s9rt8 https://status.ubikvoip.com/incident/cku2tcjav495582tlo9070s9rt8 Problème intermittent d'appels entrants - Intermittent problem with inbound calling Type: Incident Duration: 21 hours and 28 minutes Affected Components: Appels entrants - Inbound calling Jun 16, 19:01:43 GMT+0 - Investigating - Nous observons des problèmes intermittents d'acheminement d'appels entrants. Nos fournisseurs de lignes ont été mis au courant et une investigation est en cours. We are experiencing intermittent problems with inbound calling. Our carriers have been notified and an investigation is underway. Jun 16, 19:40:25 GMT+0 - Identified - Le transporteur en problème a été identifié et informé. Nous attendons sa réponse. The problematic carrier has been identified and informed. We are awaiting their response. Jun 16, 20:39:52 GMT+0 - Monitoring - Le transporteur semble avoir fait une mise à jour de son côté. Les appels entrants semblent revenir tranquillement. On vous tiens au courant pour vous confirmer la résolution du problème. The carrier seems to have made an update on his side. Incoming calls seem to be coming back gradually. We keep you posted to confirm the resolution of the problem. Jun 17, 16:29:15 GMT+0 - Resolved - Le problème d'acheminement des appels est maintenant réglé. Nous attendons le rapport de panne d'ici environ 5 jours ouvrables. Le transporteur a prévu une maintenance le 19 juin. Nous sommes confiants que cette mise à jour règlera le problème pour de bon. --- The call routing error is now resolved. We expect the outage report in about 5 business days. The carrier has scheduled maintenance for June 19. We are confident that this update will fix the problem for good. Jun 16, 19:52:56 GMT+0 - Identified - Le transporteur en trouble nous a confirmé le problème d'appels entrants. Nous attendons une mise à jour pour avoir un temps estimé de résolution. The troubled carrier has confirmed the problem with incoming calls. We are waiting for an update to have an estimated time of resolution. Type: Incident

Duration: 21 hours and 28 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>19:01:43</var> GMT+0</small><br><strong>Investigating</strong> - Nous observons des problèmes intermittents d'acheminement d'appels entrants. Nos fournisseurs de lignes ont été mis au courant et une investigation est en cours. We are experiencing intermittent problems with inbound calling. Our carriers have been notified and an investigation is underway..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>19:40:25</var> GMT+0</small><br><strong>Identified</strong> - Le transporteur en problème a été identifié et informé. Nous attendons sa réponse. The problematic carrier has been identified and informed. We are awaiting their response..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>20:39:52</var> GMT+0</small><br><strong>Monitoring</strong> - Le transporteur semble avoir fait une mise à jour de son côté. Les appels entrants semblent revenir tranquillement. On vous tiens au courant pour vous confirmer la résolution du problème. The carrier seems to have made an update on his side. Incoming calls seem to be coming back gradually. We keep you posted to confirm the resolution of the problem. .</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>16:29:15</var> GMT+0</small><br><strong>Resolved</strong> - Le problème d'acheminement des appels est maintenant réglé. Nous attendons le rapport de panne d'ici environ 5 jours ouvrables. Le transporteur a prévu une maintenance le 19 juin. Nous sommes confiants que cette mise à jour règlera le problème pour de bon. --- The call routing error is now resolved. We expect the outage report in about 5 business days. The carrier has scheduled maintenance for June 19. We are confident that this update will fix the problem for good..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>19:52:56</var> GMT+0</small><br><strong>Identified</strong> - Le transporteur en trouble nous a confirmé le problème d'appels entrants. Nous attendons une mise à jour pour avoir un temps estimé de résolution. The troubled carrier has confirmed the problem with incoming calls. We are waiting for an update to have an estimated time of resolution..</p> ]]> Wed, 16 Jun 2021 19:01:43 +0000 https://status.ubikvoip.com/incident/ckpzuhkgc5752439wonpl2osfdc https://status.ubikvoip.com/incident/ckpzuhkgc5752439wonpl2osfdc