Network connectivity problem - Incident details - UBIK - Status

Network connectivity problem

Resolved

Major outage

Started about 4 years ago2022-05-05Lasted about 6 hours2022-05-0511:13 AM4:43 PMUTC

Affected

Appels entrants - Inbound calling

Appels sortants - Outbound calling

Portail d'administration - Admin portal

Queues - Call queues

Updates

Resolved
2022-05-05 at 4:43 PMUTC
Resolved
2022-05-05 at 4:43 PMUTC
The router has been replaced and the system is now working. We will be removing call forwarding for those who have contacted us.

Another email will be sent to give a more detailed explanation.

Thank you.
Monitoring
2022-05-05 at 1:32 PMUTC
Monitoring
2022-05-05 at 1:32 PMUTC
The problem will probably be solved this afternoon.

Sorry again for this inconvenience.

Thank you for your understanding.
Identified
2022-05-05 at 1:00 PMUTC
Identified
2022-05-05 at 1:00 PMUTC
The problem has been identified, a network device is currently down. One of our technicians is on the way to fix the situation.

We can activate a call forwarding from your company number to an external number (cellphone or external phone number). If you are interested, you can write to us directly at our technical support:

support@ubikvoip.com

We keep you informed for next updates.

Thank you!
Investigating
2022-05-05 at 11:13 AMUTC
Investigating
2022-05-05 at 11:13 AMUTC
We are currently investigating a network connectivity issue with our main provider.

Updates will be sent to you as soon as we have more information.

Thank you for your understanding.