UBIK - Outgoing call routing problem – Incident details

All systems operational

Show current status

Outgoing call routing problem

Resolved8 hours 40 minutes

Affected

Appels sortants - Outbound calling

Operational from 6:38 PM to 3:18 AM

  • ResolvedUTC

    We have not observed any problems since the last intervention. We therefore consider the issue resolved.

    Do not hesitate to write to support@ubikvoip.com if you observe other problems.

  • MonitoringUTC

    The problem has been fixed by our provider and we are seeing a return to normal outgoing call services.

    We continue to monitor.

    Sorry again for the inconvenience.

  • IdentifiedUTC

    Our partner informs us that they have identified the source of the problem and are working on a resolution.

    We still don't have a resolution time yet, but we're confident the issue will be resolved shortly.

  • UpdateUTC

    Our main line provider is aware of the issue and is investigating on their end.

    We have deployed a backup solution, but the capacity may not be sufficient to support the current call volume. A request has been sent to increase it.

    We'll let you know as soon as we have more details.

    Sorry for inconvenience

  • InvestigatingUTC

    Good morning,

    We have noticed outbound call routing issues for some customers on most numbers.

    We are in communication with the carrier in trouble to identify the cause of the problem.

    We will let you know as soon as we have an update.

    sorry for inconvenience