UBIK - Notice history

All systems operational

Appels entrants - Inbound calling - Operational

100% - uptime
2023-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2023-08-01
2023-09-01
2023-10-31

Appels sortants - Outbound calling - Operational

100% - uptime
2023-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2023-08-01
2023-09-01
2023-10-31

Portail d'administration - Admin portal - Operational

100% - uptime
2023-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2023-08-01
2023-09-01
2023-10-31

Queues - Call queues - Operational

100% - uptime
2023-08-01 · 100.0%-09-01· 100.0%-10-31· 100.0%

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2023-08-01
2023-09-01
2023-10-31

Notice history

2023-10-01

Partial problem with routing of incoming calls
  • Resolved
    UTC
    Resolved

    No issues have been raised in approximately 24 hours. We will therefore close this incident.

  • Monitoring
    UTC
    Monitoring

    We have confirmation that the problem is now resolved and we are seeing a return to normal services.

    We continue to monitor closely.

    Sorry again for the inconvenience.

  • Update
    UTC
    Update

    We are still waiting for a return from the downstream carrier.

    We will keep you informed as soon as the cause is identified.

  • Investigating
    UTC
    Investigating

    Hi,

    A problem with the routing of incoming calls is currently affecting some of our customers.

    We are working with our supplier to identify the source of the problem.

    We will keep you informed as soon as possible.

    Sorry for inconvenience

Maintenance Notice: October 11th, 2023 at 10:00 p.m. EST
  • Completed
    2023-10-12 at 2:33 AMUTC
    Completed
    2023-10-12 at 2:33 AMUTC

    Maintenance is now complete.

    If you ever have a problem with a phone, you can try restarting it. If the problem persists, you can contact us at support@ubikvoip.com.

    Regards

  • In progress
    2023-10-12 at 2:00 AMUTC
    In progress
    2023-10-12 at 2:00 AMUTC

    Maintenance is now in progress

  • Update
    2023-10-12 at 2:00 AMUTC
    Update
    2023-10-12 at 2:00 AMUTC

    Hi,

    Our 911 service provider will update its infrastructure and asked us to make configuration changes before October 23rd 2023. In order to perform the migration, UBIK will need to restart services where your IP phones are registered (SIP proxy). You will therefore be unable to make outgoing calls or receive calls on your IP phones. Voicemail and call forwarding will remain functional.

    The service outage should last just 1 minute, but if the integration tests are inconclusive, we will have to revert to the old configuration. So we have provided a 30 minute window where your phones may be inaccessible.

    Do not hesitate to contact us at support@ubikvoip.com if this period causes you any problems.

    Regards

  • Planned
    2023-10-04 at 4:24 PMUTC
    Planned
    2023-10-04 at 4:24 PMUTC

    Due to factors beyond our control, maintenance has been moved to October 11, 2023.

    Thank you for your understanding

2023-09-01

No notices reported this month

2023-08-01

Outgoing call routing problem
  • Resolved
    UTC
    Resolved

    We have not observed any problems since the last intervention. We therefore consider the issue resolved.

    Do not hesitate to write to support@ubikvoip.com if you observe other problems.

  • Monitoring
    UTC
    Monitoring

    The problem has been fixed by our provider and we are seeing a return to normal outgoing call services.

    We continue to monitor.

    Sorry again for the inconvenience.

  • Identified
    UTC
    Identified

    Our partner informs us that they have identified the source of the problem and are working on a resolution.

    We still don't have a resolution time yet, but we're confident the issue will be resolved shortly.

  • Update
    UTC
    Update

    Our main line provider is aware of the issue and is investigating on their end.

    We have deployed a backup solution, but the capacity may not be sufficient to support the current call volume. A request has been sent to increase it.

    We'll let you know as soon as we have more details.

    Sorry for inconvenience

  • Investigating
    UTC
    Investigating

    Good morning,

    We have noticed outbound call routing issues for some customers on most numbers.

    We are in communication with the carrier in trouble to identify the cause of the problem.

    We will let you know as soon as we have an update.

    sorry for inconvenience

2023-08-01 to 2023-10-01

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